Last Updated: 26.10.2024
hank you for visiting www.worksofast.com (referred to as "we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or interact with our website. By using our website, you consent to the practices outlined in this Privacy Policy.
1. Data We Collect
We collect the following personal data when you interact with our website and services:
Name: To personalize our communication with you.
Email Address: For sending product updates, marketing offers, and answering your inquiries.
Your Question: To provide accurate and relevant responses from our chatbot.
Chatbot Answer Quality: To improve our chatbot’s performance and your overall experience.
2. Purpose of Data Collection
We collect and process your personal data for the following purposes:
Customer Support: To address your inquiries, provide support, and enhance our services.
Improving Our Services: To evaluate and improve the quality of responses generated by our chatbot.
3. Lawful Basis for Processing
We process your personal data based on the following lawful grounds:
Contractual Necessity: The data is essential to provide the information you request or deliver our services.
Legitimate Interests: For improving our chatbot’s performance.
4. How We Store and Process Your Data
We use the following third-party services to process and store your data:
Voiceflow and Make.com: These platforms are used to manage chatbot interactions and automate workflows. They process it in line with their privacy practices.
Google Sheets: Your personal data is stored securely in Google Sheets for record-keeping and service delivery.
We retain your personal data for 12 months from the date of collection, after which it will be securely deleted, unless a longer retention period is required or permitted by law.
5. Data Security
We take reasonable steps to protect your data from unauthorized access, loss, or disclosure by implementing appropriate technical and organizational measures. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights Under GDPR
As a resident of the European Union, you have the following rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You have the right to correct inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data in certain circumstances.
Right to Restriction: You can request that we limit the processing of your data under specific conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Right to Object: You can object to the processing of your data for marketing purposes at any time.
To exercise any of these rights, please contact us at: paul@worksofast.com.
7. Data Processing with Third-Party Services
We use several third-party service providers to enhance the functionality of our services. These providers may process personal data on our behalf in compliance with data protection regulations like the General Data Protection Regulation (GDPR).
Voiceflow
We use Voiceflow to offer chatbot services, which may involve the processing of personal data. To ensure the security and proper handling of this data, we have entered into a Data Processing Agreement (DPA) with Voiceflow.Make.com (formerly Integromat)
We use Make.com to automate various processes within our platform, which may include the processing of personal data. Make.com is contractually bound to handle this data securely through a DPA we have in place.Google Sheets
We use Google Sheets, part of Google Workspace, for storing and organizing data, which may include personal data. Google, as the provider of this service, acts as a data processor. We have agreed to Google's Data Processing Terms and their commitment to GDPR compliance, ensuring that all personal data is processed securely.Google Calendar
We use Google Calendar to manage appointments and events. As part of this service, personal data may be processed. Google is committed to GDPR compliance, and we adhere to Google’s Data Processing Terms to protect your information.Calendly
We use Calendly to schedule meetings and appointments efficiently. This service may collect and process personal data to facilitate these interactions. We have entered into a Data Processing Agreement (DPA) with Calendly, ensuring that all personal data is handled in accordance with GDPR and other applicable privacy laws.
All third-party providers we work with are bound by strict contractual obligations to handle personal data securely and confidentially, in accordance with applicable data protection laws.
8. International Data Transfers
If your data is transferred outside the European Union, we ensure that appropriate safeguards are in place to protect your privacy in accordance with GDPR. This may include using Standard Contractual Clauses or relying on companies with adequate data protection frameworks.
9. Cookies
Our website uses cookies to enhance your experience and analyze traffic. For more information on how we use cookies, please refer to our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We encourage you to review this policy periodically. The date of the most recent update will always be listed at the top.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, you can contact us at:
Paul-Jendrik Daum
Email: paul@worksofast.com
Worksofast is a personal project currently operated by Paul-Jendrik Daum.
